What San Antonio Homeowners Say About Alcott Chimney San Antonio
Reviews matter because a chimney is one of the few systems in your house that can fail in ways you can’t see from the ground. In San Antonio, where limestone exteriors and clay-tile roofs are common, homeowners tend to be skeptical of anyone who tells them they need work done up there. We earn trust the slow way: a technician whose name and photo you get before the visit, a written price before any tools come off the truck, and camera footage of anything we recommend. Here’s what neighbors around San Antonio have actually told us after the job was done.
Recent Reviews
“We’d just moved into a 1970s house near Woodlawn Lake and wanted the fireplace checked before our first winter. The technician showed us photos from the camera inspection and pointed out a creosote buildup I would never have spotted. He swept it, showed us the after photos, and the whole thing cost exactly what the written quote said. No surprise line items. We’ll have them back next year.”
Jodi P.
Woodlawn Lake, San Antonio
“I called at 9:30 on a Saturday night because I smelled smoke in the house and it wasn’t from anything we’d burned recently. Someone actually answered the phone, talked me through what to check, and got us on the schedule for Monday morning. The technician arrived with the name and photo they’d sent us in advance. Turned out to be a partial blockage from a bird’s nest near the cap. Removed it and did a full sweep while he was here.”
Ramon H.
Stone Oak, San Antonio
“Our gas fireplace in the living room had been acting up for two seasons, pilot light going out, that kind of thing. I’d put it off because I assumed repairing it would be a hassle. The Alcott tech found a thermopile that had failed and gave us a written quote before any work started. It was fixed the same week, and the repair came with a written guarantee. That’s the part that sold me.”
Gabriela F.
Alamo Heights, San Antonio
“What I appreciated most was that the technician didn’t try to sell me a liner replacement I didn’t need. He showed me the camera footage of our flue, explained the spots where the clay tiles were showing wear but said we were fine for another season or two given how often we burn. You don’t expect a company to tell you to wait, but that’s exactly what happened. That honesty got them a customer for life.”
Grace L.
Helotes, San Antonio
“We bought a 1950s ranch in Terrell Heights and the fireplace hadn’t been used in years. The Alcott team did a Level 2 inspection with the camera and found a creosote layer that was bad enough to be a fire risk if we’d lit a fire without addressing it. They swept the full system, replaced the damper, and emailed us the before and after photos. Five visits from other companies would not have been that thorough.”
Ramon H.
Terrell Heights, San Antonio
“They’d done our annual sweep two years running, so when our gas fireplace started making a faint rumbling sound, I called them first. It was a small issue with the burner, and the tech also noticed the venting was slightly misaligned from the original install. He fixed both under the written guarantee and didn’t charge for the second visit when the rumbling came back a month later. Hard to find service like that anymore.”
Jodi P.
Converse, San Antonio
Why Customers Trust Us
The pattern in those reviews isn’t an accident. Every Alcott Chimney San Antonio technician has passed a background check and identity verification before stepping onto your property, a process we call the Threshold Standard. You’ll know the technician’s name and see their photo before we arrive, and they’ll show a photo ID badge at the door. Every job gets a written price before work begins, and every repair carries a written guarantee. If a repair fails within the coverage period, the second visit is free. That’s the 365-Day Done Right Promise, and it applies to every completed job for a full year. We install materials like DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield because those are the brands chimney professionals specify, not box-store substitutes. When you call (903) 515-5079, a live person answers, whether it’s 2 p.m. on a Tuesday or 11 p.m. on a Saturday. We’ve been doing this in San Antonio since 2002, and the way we earn a review is the same way we’ve always done it: show up as promised, show you what we found, and charge you exactly what we said we would.
Written by Ruben Castellano, Owner at Alcott Chimney San Antonio, serving San Antonio since 2002.